Tourism strategy and destination development
Strategies and capability building for destinations and businesses with practical, measurable outcomes.
Our approach
We believe building strong, resilient and sustainable destinations takes more than just looking at one part of the ecosystem. We help destinations, regions and businesses build strong visitor economies through robust, practical and measurable destination management principles.
Our strategic destination design and development, along with product and experience design and industry capability building, helps to build sustainable tourism industries and destinations that people talk about, visit and support.
We define the destination through extensive stakeholder engagement to understand the destination and its assets and strengths, whilst looking for opportunities in experience, product and infrastructure enhancement and development. This builds a strong and capable industry and supportive ecosystem to benefit residents and visitors alike.
Our tourism strategies and action plans are targeted and stress-tested with our clients to ensure that these documents remain live and practical, and not dust collectors.
What we deliver
How our tourism work is different
Image credit - Tourism Australia
Working at the intersection of economic, community and workforce development, allows our tourism work to be strategic and real-world. We co-design evidence-based plans and strategies which emphasise community and stakeholder engagement to ensure outcomes align with community and economic interests. Our work differs in addressing the reasons other strategies fail - that is workforce shortages, limited industry capability and unclear implementation pathways.
Regional, remote and metropolitan expertise
Industry capability and business readiness
Monitoring, evaluation and adaptive delivery
Integrated tourism and workforce planning
Implementation pathways and investment priorities
Tourism projects and regions we’ve worked with
-
Sparrowly Group’s exceptional approach to project management, research, stakeholder engagement, resource development and capability building was evident in the comprehensive Agritourism Development Program.
- Destination Central West
-
Not only did Sparrowly Group deliver a high quality result, they went above and beyond to make the process as thorough and seamless as possible.
- Penrith City Council
-
The quality and diversity of mentoring expertise for the project enabled us to facilitate mentoring for all 90 participating businesses that represent all sectors of our industry and to address their individual needs.
- Destination North Coast
-
We chose Sparrowly Group for their innovative and strategic approach, they were highly professional and genuinely collaborative, helping lift industry capability and lay the foundations for future inclusive experience development and destination marketing.
- Tourism MidWest Victoria
-
Through tailored mentoring and practical, actionable solutions, based on their deep expertise in the visitor economy, they significantly elevated the quality and potential of our agritourism offerings.
- MidCoast Council
-
As leaders in accessible and inclusive tourism, the team delivered a number of business workshops. The Sparrowly Group team is a dream to work with - they are knowledgeable, friendly and professional.
- Destination Country & Outback NSW
-
Feedback from the mentees was very pleasing, with significant and evident progress achieved, showing increased growth, productivity, profitability, general sustainability and even achieving national awards in the tourism industry.
- Blue Mountains City Council
-
Their attention to detail and ability to coordinate, consult and engage with a wide range of stakeholders meant the final product was thorough, met the brief and was able to drive our future work.
- NSW Government - Department of Primary Industries and Regional Development
-
Their commitment to our project goes beyond their brief, which has included championing the project up to the State Government to ensure it is as successful as it can be for Bundaberg and Queensland.
- Macadamias Australia
Recognised for
Sparrowly Group is recognised for our advocacy, leadership and innovation across areas including accessible and inclusive tourism, agritourism and culinary tourism and product and experience development.
Image credit -
Tourism and Events Queensland (Accessible Tourism)
Hawkesbury City Council (Agritourism)
Tourism insights and publications
Sparrowly Group's Giovanna Lever investigates how research, collaboration and curiosity can strengthen Australia's visitor economy. Drawing on conversations with Western Sydney University, she explores the value of partnerships between academia, industry and government in creating more inclusive, resilient and sustainable tourism outcomes.
Agritourism in Australia is more than “opening the farm gate”, it’s a complex but powerful path to farm diversification and regional growth. This article unpacks the real opportunities and challenges, from greater control over pricing and storytelling to the demands of hospitality, compliance, and customer experience. The key insight - successful agritourism doesn’t reinvent farming it adds value to what already exists. For farmers, tourism operators, and regional leaders, understanding this balance is critical to building resilient, future-ready agribusinesses.
Sparrowly Group’s Jackie Hicks shares insights from MECCA’s Destination Australia 2026 masterclass, exploring how MECCA’s approach to customer experience and creative strategy is reshaping destination thinking, offering practical lessons for tourism operators to create immersive, experience-led destinations that drive visitation, loyalty and long-term value.
Resilience isn’t about disaster plans, it’s about helping businesses adapt to whatever comes next. Learn why proactive preparedness delivers stronger outcomes for regional economies than traditional post-crisis recovery programs.
Explore how Malaysia’s culture, food and community-led development drive inclusive economic growth, with insights for Australian regions.
Agritourism in Australia has evolved from a trend into a proven pathway for farm diversification. Drawing on more than a decade of hands-on experience, Sparrowly Group’s Giovanna Lever and Jackie Hicks share what truly makes agritourism work - from authenticity and viable business models to accessibility, policy alignment and place-based collaboration.
Tourism trends for Australian destinations in 2026 are shifting toward wellness travel, dark sky experiences, AI-powered planning, skip-gen travel and niche sports tourism. Sparrowly Group’s Beth Burns explores how destinations can apply these trends strategically within Destination Management Planning, leveraging what’s authentic without losing local identity or community value.
Workforce planning and culture development are at the core of building high-performing, connected teams. Sparrowly Group’s Giovanna Lever reveals her approach to creating the 'workforce holy trinity' - balancing performance, cultural connection and happiness to strengthen organisations, boost retention and drive long-term business and community success.
Place branding and placemaking go far beyond visual identity - they shape how communities see themselves and how others see them. Sparrowly Group’s Jackie Hicks shares insights from the City Nation Place Australasia forum, exploring how storytelling, collaboration and community engagement turn place brands into powerful economic and social drivers for towns, cities and regions.
Cultural tourism and diversification can help cultural institutions stay sustainable without losing their identity. With the sector growing faster than total tourism in Australia, Sparrowly Group’s Justine Sinclair shares practical steps to balance innovation, financial resilience and authenticity - ensuring cultural spaces remain vibrant, thought-provoking and true to their core purpose.
Tourism, workforce and community development are deeply connected drivers of regional economic growth. Sparrowly Group’s Giovanna Lever shares key takeaways from recent collaborations across the visitor economy, workforce and industry sectors - highlighting how sharing knowledge, strengthening partnerships and learning from peers can help regions and people thrive together.
Data-driven destination management is essential for understanding performance, guiding investment and building stakeholder trust. Sparrowly Groups Justine Sinclair explores how better data collection, analysis and storytelling can transform Destination Management Plans into actionable strategies - helping destinations move beyond reporting to real insights that strengthen advocacy, partnerships, and sustainable visitor
Workforce, visitor, economic and community development are deeply interconnected pillars of thriving regions, yet often operate in silos. Sparrowly Group's Giovanna Lever explores why greater collaboration across these sectors is vital for Australia’s future prosperity and how aligning strategies can unlock stronger communities, more resilient economies and lasting regional growth.
Tourism, hospitality and business development are evolving rapidly - and Sparrowly Group continues to lead the conversation. This week, four team members delivered workshops and panels across NSW, Queensland, and South Australia, sharing insights on customer loyalty, sustainable gastronomy, advocacy, and data-driven growth to help industries thrive and communities flourish.
Arts, culture and creative industries in NSW are vital economic drivers, contributing to exports, jobs and local identity. Sparrowly Group’s Justine Sinclair explores how the NSW Creative Communities Policy can unlock growth, strengthen cultural ecosystems, and help regions harness creativity to boost both community wellbeing and Australia’s creative economy.
Travel and tourism trends in 2024 reflect travellers seeking deeper connection, authenticity and purpose. Sparrowly Group’s Morgan Thorn highlights three key shifts destinations and businesses should embrace in their planning, and why understanding your customers, adapting quickly and designing with insight will keep you ahead of the curve, not chasing it.
Ethical consumer behaviour and sustainable business practices are reshaping how organisations connect with their audiences. Sparrowly Group's Morgan Thorn explores how aligning your values with transparency, social impact and environmental responsibility can strengthen brand trust, attract conscious consumers and create lasting benefits for both your business and the communities you serve.
Gastronomy tourism and food culture are powerful drivers of connection, sustainability and economic growth. Representing Australia at the UNWTO Gastronomy Conference, Sparrowly Group’s Giovanna Lever shares key learnings and global insights for Australia’s tourism, food production and hospitality sectors, highlighting how food continues to unite people, places, and purpose worldwide.
Sensory tourism and experience design connect sight, touch, taste, sound and smell to create deeper visitor engagement. Sparrowly Group’s Morgan Thorn explores how everyday activities and surroundings can be transformed into memorable sensory experiences - helping destinations, businesses, and communities craft moments that truly resonate with visitors and stay long after they leave.
“Going out at night”…this phrase can conjure up different images and perceptions. Typically these words more times than not are correlated with images usually involving dining, drinking and perhaps performances. The phrase “Going out at night” however, when linked to the night time economy extends way beyond just the ‘having fun’ sector. Sparrowly Group’s Justine Sinclair explains how to support vibrant communities by reimagining the night time economy.
Sparrowly Group’s Jackie Hicks returned to international travel and shares some of her insights from travelling amongst this new normal and living with COVID-19.
How many people would compare the toilets that we experience in public spaces to the toilet we experience in our own homes? As Place Makers and destination creators, when extending our hospitality, we should definitely be considering the impression that our public toilets are communicating to our residents and visitors. Toilets are a big deal. More than ever before.
Jackie Hicks explores dark tourism. Dark tourism isn’t a new trend, but it can be misunderstood. Following the release of HBO’s new show Chernobyl, dark tourism is at the forefront of everyones minds. Learn more about this tourism trend.
After conducting a comprehensive research program into Accessible Tourism, both documented and anecdotal experience based, Sparrowly Group has identified that it is time for a change and that the Australian Tourism industry needs to act now.
Agritourism is any activity where agriculture and tourism intersect and can be a lifesaver especially in light of recent devastation across the country.
Sparrowly Group Founder and Managing Director, Giovanna Lever shares why all destinations and the hospitality industry should look to Tasmania and learn.
Giovanna Lever talks with the Tourism Upgrade about what your tourism business needs to be successful in marketing.